Careers at Brickworks
Customer Service Officer

Employment Type:
SA - Salaried  
Competitive salary + Benefits + Sign-on Bonus
Closing Date:

We’re seeking an experienced and confident Customer Service Officer, to join our team at Austral Masonry, in Yatala, QLD. Reporting to the Customer Service and Logistics Manager, you will be primarily responsible for assisting both internal and external customers, with service and sales enquires across our wide range of products. 
You will provide an exceptional customer service experience when interacting through multiple channels including phone, email and our expanding digital channels.


Why join us?

• We offer a sign on bonus of 1 weeks extra pay for eligible new employees.
• We are proud to support and be associated with the Children’s Cancer Institute (CCI).
• We are committed to building and maintaining an inclusive and diverse workplace environment.
• We are committed to supporting families and we have a company parental leave scheme.
• Eligible employees will have the opportunity to be a part of the Brickworks Employee Share Plan.
• We celebrate our employees success with a variety of awards, including Employee of the Year and Values Recognition Programs.
• We invest in our employees development by offering on-going education and training, along with career progression opportunities.
• We also offer a range of support programs via our EAP provider, available to all staff and their immediate family members.

Duties include but are not limited to:

• Provide customers with friendly professional advice on the full range of Austral Masonry products including Concrete Sleeper Retaining Walls, Block Retaining Walls, Masonry Blocks, Pavers and Urbanstone.
• Ensure that all sales enquiries are answered in a prompt, professional and courteous manner via phone, email, fax and digital channels.
• Accurately process customer purchase orders, quotations and invoicing daily.
• Print, collate, issue and receive delivery dockets.
• Liaise with yard staff regarding trucks entering yard for delivery, stock checks, samples, unloading areas and amendments to delivery dockets and orders.
• Process cash sales, including money handling and preparation of bank deposits, credit card purchases and preparation of daily banking in a timely and efficient manner.
• Monitor product samples and replenish stocks accordingly.
• Adhere to pricing Matrix and use correct pricing authority codes including confirming all pricing with customers/reps before processing an order.
• Ensure that all credits are minimised and processed within 7 days.
• Ensure all work areas, displays and front office is maintained, in a tidy, clean, and presentable manner to the public at all times. 
Success Requirements

• Demonstrated experience in a similar role/environment providing exceptional customer service to internal and external customers
• Excellent verbal, non-verbal and written communication skills
• Experience using JDE or other customer order systems 
• Excellent administration and organisational skills
• Proficient in Microsoft Office products including Outlook, Word and Excel
Who we are

Austral Masonry has grown from a single Victorian plant to become a major player in the concrete masonry market along Australia’s east coast. As well as grey concrete blocks, the workhorses of the building industry, our masonry division manufactures coloured concrete masonry units, pavers and retaining wall systems for residential and large-scale commercial applications.

Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration. The company’s commitment is to inspire, support, create and build better environments and places for its customers and communities.

How to Apply

You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply.

Submit your resume and cover letter via the “Apply” button.

For more information about Brickworks please visit our website

Brickworks does not accept unsolicited applications from employment agencies.